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Greeting: “Thank you for calling Instant Checkmate member services, this is _, how may I provide you with excellent customer care today?”

Closing: “Thank you for calling Instant Checkmate. Have a great day."

Email advertisement: “We utilize several sources for online advertising, so I can't comment on any specific email or advertisement, as it may not have actually come from us."

Chargeback: “It appears this account is in dispute with your credit card provider, you should receive an update directly from them regarding the resolution. Generally the dispute process takes between four and five weeks. Unfortunately I cannot comment further because the process is being handled by your bank.”

Media inquiry: "I am not familiar with that story and I have no comment."

Greeting: “Thank you for calling TruthFinder member care, my name is (insert name) and I will be your TruthFinder today. How can I help you?”

Closing: “Thank you for calling TruthFinder. Have a great day."

Email advertisement: “We utilize several sources for online advertising, so I can't comment on any specific email or advertisement, as it may not have actually come from us."

Chargeback: “It appears this account is in dispute with your credit card provider, you should receive an update directly from them regarding the resolution. Generally the dispute process takes between four and five weeks. Unfortunately I cannot comment further because the process is being handled by your bank.”

Media inquiry: "I am not familiar with that story and I have no comment."

Greeting: “Gracias por llamar a Instant Checkmate Servicio al Cliente. Mi nombre es ______________. ¿Cómo le puedo ofrecer un excelente servicio al cliente el día de hoy?”

Closing: "Gracias por llamar a Instant Checkmate. ¡Que tenga un buen día!”

Email advertisement: “We utilize several sources for online advertising, so I can't comment on any specific email or advertisement, as it may not have actually come from us."

Chargeback: “Usted recibira informes directamente de su instuticion financiera,sobre la resolucion. Generalmente el proceso de disputa, puede tomar de 4-5 semanas. Desafortunadamnete no puedo comentar o hacer cambios en su cuenta, su institucion financiera esta acargo del caso.”

Media inquiry: "No estoy familiarizado con esa historia y no tengo ningún comentario."

Greeting: “Gracias por llamar al Servicio al Cliente de TruthFinder. Mi nombre es __________ yo sere su TruthFinder el día de hoy. ¿Me dirijo a (primer nombre)?”

Closing: “Gracias por llamar a TruthFinder. Que tenga buen día."

Email advertisement: “We utilize several sources for online advertising, so I can't comment on any specific email or advertisement, as it may not have actually come from us."

Chargeback: “Al parecer, los cargos en esta cuenta están en disputa con su institución financiera. Desafortunadamente, no puedo comentar más en la cuenta.”

Media inquiry: "No estoy familiarizado con esa historia y no tengo ningún comentario "

· Trial

· 1 Month

· 3 Month

· 6 Month

· 12 Month

· Single Report

· Premium Report

Trial Membership

Customer: "I want my dollar back." or "This service is not what I wanted."

Agent: “The reason we have the Trial Membership offered to our customer's is so you can try our services for a minimal cost and see if the service is something that works for you.

What I can do for you today is cancel your membership and you will not incur any further recurring charges. (pause) You will still have full access to your account for the duration of your membership and you will receive a confirmation email within an hour. (pause) Is there anything else I can assist you with today?”

Call may end here.

If the customer persists on having the dollar refunded, refund the charge. Back to Top

1 Month Membership

Customer: I signed up for the one-time deal. / I only wanted one month.

Agent: I apologize for any confusion Mr./Ms. (Last Name). At the time of sign up, our billing information was reflected in the area where you entered your payment information.

It states that if we do not receive a request for cancellation, your membership will automatically renew every month. This information is also available in our Terms of Use which you had to agree to before you provided your electronic signature.

What I can do for you today is cancel your membership and you will not incur any further recurring charges. (pause) You will still have full access to your account for the duration of your membership and you will receive a confirmation email within an hour. (pause) Is there anything else I can assist you with today?”

Call may end here. Back to Top

Customer is not satisfied and wants a refund.

Agent: I am able to give you a refund of the last month's charge and cancel the account effective immediately. Your refund will take 3-5 business days to process back to your bank account and you will not see any future charges. (pause) You will receive a confirmation email within an hour. (pause) Is there anything else I can assist you with today?” Back to Top

Customer is not satisfied and wants a refund.

Agent: May I please put you on a brief hold while I review your account?

Offer: Refund Last Two Month's Charges

Agent: Thank you for holding, I am able to credit the last 2 months charges and cancel out the account effective immediately. Your total refund is $__ and your refund will take 3-5 business days to post back to your account and you will not see any future charges from us. (pause) Once again, you will receive a confirmation email within an hour. (pause) Is there anything else I can assist you with today?” Back to Top

Customer is not satisfied and wants a refund.

Agent: "I do understand your frustration. May I please put you on another brief hold to review your account again and speak with a supervisor? (If refund greater than 2 months speak with Team Lead)

Offer: Team Lead's Discretion

Agent: Thank you for holding, I am able to give you a refund of the last (# of months) and cancel your account effective immediately. You will be refunded a total of (Total refund amount). Your refund will take 3-5 business days to post back to your account and you will not see any future charges from us. (pause) You will receive a confirmation email within an hour. (pause) Is there anything else I can assist you with today?” Back to Top

3 Month Membership

Customer: "I don't understand I did not agree to be charged 3 months from your company."

(NOTE TO MCR: It is important that you have the account pulled up to determine the correct price point the customer was charged for.)

Agent: "I do apologize for the confusion, at the time of enrollment it shows that the monthly breakdown for the 3-month membership is paid for up front.

What I can do for you today is set your account to cancel at the end of the 3 months and make sure that you are not billed in the future. (pause) You will receive a confirmation email within an hour. (pause) Is there anything else I can assist you with today?"

Call may end here. Back to Top

Customer is not satisfied and wants a refund.

Offer: Refund of Last Term's Charge

Agent: “I am able to give you a refund of the last term's charge and cancel the account effective immediately. Your refund will take 3-5 business days to process back to your bank account and you will not see any future charges. (pause) You will receive a confirmation email within an hour. (pause) Is there anything else I can assist you with today?” Back to Top

Customer is still not satisfied

Offer: Refund Two or More Charges.

Agent: "I do understand your frustration. May I please place you on a brief hold while I thoroughly review your account (If refund greater than TWO 3-month charges then add to speak with supervisor)

Agent: “Thank you for holding, I am able to give you a refund of the last (number of terms) and cancel your account effective immediately. You will be refunded (term amount x the number of terms refunded) which is a total of (Total refund amount). (pause) Your refund will take 3-5 business days to post back to your account and you will not see any future charges. (pause) In addition, you will receive a confirmation email within an hour. (pause) Is there anything else I can assist you with?" Back to Top

6 Month Membership

Customer: "I don't understand I did not agree to be charged 6 months from your company."

(NOTE TO MCR: It is important that you have the account pulled up to determine the correct price point the customer was charged for.)

Agent: "I do apologize for the confusion, at the time of enrollment it shows that the monthly breakdown for the 6-month membership is paid for up front.

What I can do for you today is set your account to cancel at the end of the 6 months and make sure that you are not billed in the future. (pause) You will receive a confirmation email within an hour. (pause) Is there anything else I can assist you with today?"

Call may end here. Back to Top

Customer is not satisfied and wants a refund.

Offer: Refund of Last Term's Charge

Agent: “I am able to give you a refund of the last term's charge and cancel the account effective immediately. Your refund will take 3-5 business days to process back to your bank account and you will not see any future charges. (pause) You will receive a confirmation email within an hour. (pause) Is there anything else I can assist you with today?” Back to Top

Customer is still not satisfied

Offer: Refund Two or More Charges.

Agent: "I do understand your frustration. May I please place you on a brief hold while I thoroughly review your account (If refund greater than TWO 6-month charges then add to speak with supervisor)

Agent: “Thank you for holding, I am able to give you a refund of the last (number of terms) and cancel your account effective immediately. You will be refunded (term amount x the number of terms refunded) which is a total of (Total refund amount). (pause) Your refund will take 3-5 business days to post back to your account and you will not see any future charges. (pause) In addition, you will receive a confirmation email within an hour. (pause) Is there anything else I can assist you with?" Back to Top

· What is InstantCheckmate.com?

· Where does Instant Checkmate get their information?

· Why isn't this service free?

· What does BACKGROUND CHECK service provide?

· What does REVERSE PHONE service provide?

· What comes in an Email report?

· What comes in a Standard report?

· What comes in a Premium report?

What is InstantCheckmate.com?
InstantCheckmate.com provides you with the most useful, detailed and important information on just about anyone. Whether researching criminal history, phone numbers, addresses, demographic data, census data, or a wide variety of other information, we help thousands of Americans find what they're looking for each and every day. Back to Top

Where does Instant Checkmate get their information for reports?
InstantCheckmate.com compiles reports from millions of public records including information provided by state and local governments. All of the information contained in our reports is part of what is referred to as the "public record." Back to Top

Why isn't this service free?
InstantCheckMate.com compiles reports from millions of public records including information provided by state and local governments. Unlike most of our competitors, InstantCheckMate.com allows our members to make informed decisions about the people in their lives on a budget. While most background check providers charge a per report fee, InstantCheckMate.com members have the ability to perform unlimited searches for a low monthly rate. Back to Top

What does our Instant Checkmate BACKGROUND CHECK service provide?
Instant Checkmate’s Background Check service may provide information such as addresses, relatives, arrest records, personal information (date of birth, aliases), social profile information, horoscopes, nearby sex offenders, and more. Back to Top

What does our Instant Checkmate REVERSE PHONE LOOKUP service provide?
Instant Checkmate’s Reverse Phone Lookup service may provide information on a phone number that may include name (business or residential), owner history, current address, address history, satellite views, landline or cellular, cellular carrier, elevation of residence or business, estimated house value and income, and much more. Back to Top

What information comes in an Email report?
Instant Checkmate's Email Report contains, where available, a person’s name, address history, related persons, social media profiles including additional email addresses, and professional networking information. A subscription to Instant Checkmate's Email Reports allows you to obtain unlimited Email Reports about email addresses during your subscription period. Back to Top

What information comes in a Standard report?
Instant Checkmate's Standard Background Report contains, where available, a person’s date of birth, phone numbers, address history, related persons, arrest records, government license information, social media profiles including email addresses, and nearby sex offenders. A subscription to Instant Checkmate's Standard Background Report service allows you to obtain unlimited Standard Background Reports about persons during your subscription period. After subscribing, you will also have the opportunity to upgrade your Standard Report to a Premium Report, which will supply additional and supplemental data about a person, for an additional charge. Back to Top

What information comes in a Premium report?
Premium Reports may include information such as:
· Civil Judgments
· Corporate Affiliations
· Watercraft / Aircraft Owned
· UCC Filings
· Properties Owned
· Voter Registration
· Old Phone Numbers
· Email Addresses
· Tax Liens
· Professional Licenses
· Hunting / Fishing Permits
· Weapon Permits
· Foreclosures
· Criminal Records (Third Data Source)
· Neighbors
· Business Associates
· And Much More! Back to Top

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